Avaya IP Office CCC lets contact centers and customer-facing departments benefit from the advantages of sophisticated call routing, real-time performance monitoring and historical reports across all media types - voice, e-mail, Web chat and Web callback.

Reporting on additional 5 agents for CCC.

The Compact Contact Center option for Avaya IP Office is a fully featured contact center with a comprehensive suite of reporting and management applications. It's designed for up to 75 local and remote agents. It's modular and scalable and is capable of meeting your current needs and future plans, quickly and cost-effectively.

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